{"id":8685,"date":"2022-08-17T15:26:19","date_gmt":"2022-08-17T13:26:19","guid":{"rendered":"https:\/\/monarksportsmed.com\/support\/"},"modified":"2026-08-31T16:17:56","modified_gmt":"2026-08-31T14:17:56","slug":"support","status":"publish","type":"page","link":"https:\/\/monarksportsmed.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<h3>\n\t\t\tCertificate\t<\/h3>\n<h3>\n\t\t\tSoftware\t<\/h3>\n<h3>\n\t\t\tTechnical questions\t<\/h3>\n\t\t\t\tI am looking for spare parts or need service on my Monark Sports &#038; Medical product\n\t\t\t\t<p>Contact us directly or where you bought your product, In Sweden our service team can help, elsewhere in the world please contact the closest distributor. Read more about our service team here&gt;&gt; To find your nearest distributor look here&gt;&gt;<\/p>\n<p>Our distributors can of course help you, you&#8217;ll find them here Distribution<\/p>\n<p>If you are looking for a spare parts list, you will find them under the product page. Search on the name of the products at the search bar, or go to all products and find the product you are looking for &#8220;older models&#8221; if it is an older models.<\/p>\n<p>Remember, as a company in Sweden, you can sign a service agreement with us.<\/p>\n<p>Read more<\/p>\n<p>Looking for something you cannot find? Feel free to contact us directly:<\/p>\n<p><strong>Service &amp; Warranty<\/strong><\/p>\n<p><a href=\"mailto:service@monarkexercise.se\">service@monarkexercise.se<\/a><\/p>\n<p><strong>Open:<\/strong><br \/>08.00-16.30<br \/>Closed for lunch 12.00-13.00<\/p>\n<p>\u00a0<\/p>\n\t\t\t\tI have an older model and cannot find it on your website.\n\t\t\t\t<p>Try searching for your product by typing the name of the model in the search bar at the top of this page, use the magnifying glass. The name would be something like 818 or 874E. Or go to older models in the <a href=\"https:\/\/monarksportsmed.com\/en\/produkt-kategori\/older-models-en\/\">product view by clicking here&gt;&gt;<\/a> If you still cannot find it, please contact us and we will assist you<\/p>\n<p><strong>Service &amp; Warranty \u2063\u2063\u2063<\/strong><\/p>\n<p><a href=\"tel:+46281-59 4953 \u2063\">+46281-59 4953 \u2063<\/a><\/p>\n<p><a href=\"mailto:service@monarkexercise.se\u2063\u2063\">service@monarkexercise.se\u2063\u2063<\/a><\/p>\n<p>08.00-16.30<\/p>\n<p>Closed for lunch 12.00-13.00<\/p>\n\t\t\t\tI am looking for spare part list on my product\n\t\t\t\t<p>Go to <a href=\"https:\/\/monarksportsmed.com\/en\/shop\/\">products<\/a> and look for your model, here you can find old models as well. On the product site you will find all documents related to the product on downloadable files.\u00a0<\/p>\n<p>Can&#8217;t find your product? Try searching with the magnifying glass in the header.\u00a0<\/p>\n\t\t\t\tTroubleshooting chestbelt\n\t\t\t\t<p>How to use the chestbelt on the models:\u00a0<br \/>800 models, For example 827, 828, 874, 894, 915<\/p>\n<p><a href=\"https:\/\/monarksportsmed.com\/wp-content\/uploads\/2023\/10\/Using-a-chestbelt-older-models.pdf\">Download PDF&gt;&gt;\u00a0<\/a><\/p>\n<h3>\n\t\t\tOther questions \t<\/h3>\n\t\t\t\tI would like to by a Monark Sports &#038; Medical product\n\t\t\t\t<p>Find your nearest distributor by going to the menu and click on distribution here you will find all our <a href=\"\/en\/distribution\/\">distributors<\/a>.<\/p>\n<p><strong>Company<\/strong><br \/>Companies can contact us directly<\/p>\n<p><strong>Customer service<br \/><\/strong>Phone: +46281-59 49 40<br \/>info@monarkexercise.se<br \/>Open: 08.00-16.30<br \/>Closed for lunch 12.00-13.00<\/p>\n<p><strong>Order<br \/><\/strong>Order\u2063\u2063phone: +46281-59 49 51<br \/>order@monarkexercise.se<br \/>Open: 08.00-16.30<br \/>Closed for lunch 12.00-13.00<\/p>\n\t\t\t\tI want to contact Monark Sports &#038; Medical! \n<p><strong>Contact details:<\/strong><\/p>\n<h3 dir=\"ltr\">ORDER &amp; SUPPORT<\/h3>\n\u2063\u2063Phone: +46281-59 49 40\ninfo@monarkexercise.se\n\u00a0\nOpen: 08.00-16.30\nClosed for lunch 12.00-13.00\n\u00a0\n<strong>Order<\/strong>\nOrder\u2063\u2063\u2063\u2063phone: +46281-59 49 51\norder@monarkexercise.se\nOpen: 08.00-16.30\nClosed for lunch 12.00-13.00\n\u00a0\n<strong>Service &amp; Warranty<\/strong>\nPhone: +46281-59 49 53\nservice@monarkexercise.se\nOpen: 08.00-16.30\nClosed for lunch 12.00-13.00\n\u00a0\n\u00a0\nAddress:\nMonark Exercise AB<br \/>Kroons v\u00e4g 1\n786 33 Vansbro<br \/>Sweden\n\t\t\t\tService agreement &#8211; business\n\t\t\t\t<p>When you purchase a new Monark Sports &amp; Medical product to your company, you can sign a service agreement with us to make sure your product is updated and in best condition at all time.<\/p>\n<p>In Sweden we have a service team, covering middle and south of Sweden. If you are abroad please contact us for more information or look up your nearest distributor.<\/p>\n<p><a href=\"\/en\/distribution\/\">Read more <\/a><\/p>\n\t\t\t\tFinance\n\t\t\t\t<p>Finance<\/p>\n<p>For Swedish companies we can offer financing\/ leasing<\/p>\n<p>Please contact us and we will find the best solution for you!<\/p>\n<p>Read more<\/p>\n\t\t\t\tRegister your product\n\t\t\t\t<p>To register your Monark Sports &amp; Medical product &#8211; follow the link below<\/p>\n<p><a href=\"https:\/\/content.monarkexercise.se\/register-your-product-4036-4867\" target=\"_blank\" rel=\"noopener\">Register your product here&gt;&gt;<\/a><\/p>\n<p>When your product is registered in our system, we will have your contact details and serial number on the product, this will help us to help you if anything would happen to your product. We can also send you updates and news regarding our products, so that you are always up to date with what is new from our end.<\/p>\n\t<div class=\"forminator-ui forminator-custom-form forminator-custom-form-12179 forminator-design--default  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-12179\" data-uid=\"6a966b42b369e\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-12179\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-12179 forminator-design--default  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"12179\"\n\t\t\t\tenctype=\"multipart\/form-data\" data-color-option=\"theme\" data-design=\"default\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"6a966b42b369e\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"section-1\" class=\"forminator-field-section forminator-col forminator-col-12 \"><div class=\"forminator-field\"><h2 class=\"forminator-title\">Contact Us<\/h2><h3 class=\"forminator-subtitle\">Select the type of enquiry. Once you have made your selection, only the questions relevant to your enquiry will be shown.<\/h3><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"radio-1\" class=\"forminator-field-radio forminator-col forminator-col-12 \"><div role=\"radiogroup\" class=\"forminator-field\" aria-labelledby=\"forminator-radiogroup-radio-1-6a966b42b369e-label\"><span id=\"forminator-radiogroup-radio-1-6a966b42b369e-label\" class=\"forminator-label\">How can we help you? <span class=\"forminator-required\">*<\/span><\/span><label id=\"forminator-field-radio-1-label-1\" for=\"forminator-field-radio-1-1-6a966b42b369e\" class=\"forminator-radio\" title=\"General enquiry\"><input type=\"radio\" name=\"radio-1\" value=\"1.\" id=\"forminator-field-radio-1-1-6a966b42b369e\" aria-labelledby=\"forminator-field-radio-1-label-1\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">General enquiry<\/span><\/label><label id=\"forminator-field-radio-1-label-2\" for=\"forminator-field-radio-1-2-6a966b42b369e\" class=\"forminator-radio\" title=\"Orders, quotations, pricing and delivery\"><input type=\"radio\" name=\"radio-1\" value=\"2.\" id=\"forminator-field-radio-1-2-6a966b42b369e\" aria-labelledby=\"forminator-field-radio-1-label-2\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Orders, quotations, pricing and delivery<\/span><\/label><label id=\"forminator-field-radio-1-label-3\" for=\"forminator-field-radio-1-3-6a966b42b369e\" class=\"forminator-radio\" title=\"Service and technical support\"><input type=\"radio\" name=\"radio-1\" value=\"3.\" id=\"forminator-field-radio-1-3-6a966b42b369e\" aria-labelledby=\"forminator-field-radio-1-label-3\" data-calculation=\"0\"   data-hidden-behavior=\"zero\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Service and technical support<\/span><\/label><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"group-1\" class=\"forminator-field-group forminator-col forminator-col-12 \"><label class=\"forminator-label forminator-repeater-label\">General enquiry<\/label><span class=\"forminator-description forminator-repeater-description\">Use this option for questions that are not related to service, orders, quotations, pricing or delivery.<\/span><div class=\"forminator-all-group-copies forminator-repeater-field\"><div class=\"forminator-grouped-fields\" data-options=\"{&quot;is_repeater&quot;:false,&quot;min_type&quot;:&quot;custom&quot;,&quot;max_type&quot;:&quot;custom&quot;,&quot;min&quot;:1,&quot;max&quot;:9223372036854775807,&quot;add_text&quot;:&quot;Add item&quot;,&quot;remove_text&quot;:&quot;Remove item&quot;,&quot;action_element_type&quot;:&quot;button&quot;}\"><div class=\"forminator-row\"><div id=\"textarea-4\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-4_6a966b42b369e\" id=\"forminator-field-textarea-4_6a966b42b369e-label\" class=\"forminator-label\">Write your question <span class=\"forminator-required\">*<\/span><\/label><textarea name=\"textarea-4\" placeholder=\"Describe how we can help you.\" id=\"forminator-field-textarea-4_6a966b42b369e\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"upload-4\" class=\"forminator-field-upload forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-upload-4_6a966b42b369e\" id=\"forminator-field-upload-4_6a966b42b369e-label\" class=\"forminator-label\">Attach documents or images<\/label><span id=\"forminator-field-upload-4_6a966b42b369e-description\" class=\"forminator-description\">You can attach documents, images or other material that will help us understand and respond to your enquiry.<\/span><div class=\"forminator-multi-upload \" data-element=\"upload-4_6a966b42b369e\" aria-describedby=\"forminator-field-upload-4_6a966b42b369e-description\"><input type=\"file\" name=\"upload-4[]\" id=\"forminator-field-upload-4_6a966b42b369e\" class=\"forminator-input-file forminator-field-upload-4_6a966b42b369e-12179\" multiple=\"multiple\" data-method=\"ajax\" data-size=\"8388608\" data-size-message=\"Maximum file size allowed is 8 MB. \"><div class=\"forminator-multi-upload-message\" aria-hidden=\"true\"><span class=\"forminator-icon-upload\" aria-hidden=\"true\"><\/span><p>Drag and Drop (or) <a class=\"forminator-upload-file--forminator-field-upload-4_6a966b42b369e\" href=\"#\" onclick=\"return false;\">Choose Files<\/a><\/p><\/div><\/div><ul class=\"forminator-uploaded-files upload-container-upload-4_6a966b42b369e\"><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"group-2\" class=\"forminator-field-group forminator-col forminator-col-12 \"><label class=\"forminator-label forminator-repeater-label\">Orders, quotations, pricing and delivery<\/label><div class=\"forminator-all-group-copies forminator-repeater-field\"><div class=\"forminator-grouped-fields\" data-options=\"{&quot;is_repeater&quot;:false,&quot;min_type&quot;:&quot;custom&quot;,&quot;max_type&quot;:&quot;custom&quot;,&quot;min&quot;:1,&quot;max&quot;:9223372036854775807,&quot;add_text&quot;:&quot;Add item&quot;,&quot;remove_text&quot;:&quot;Remove item&quot;,&quot;action_element_type&quot;:&quot;button&quot;}\"><div class=\"forminator-row\"><div id=\"textarea-3\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-3_6a966b42b369e\" id=\"forminator-field-textarea-3_6a966b42b369e-label\" class=\"forminator-label\">Describe your order or quotation enquiry <span class=\"forminator-required\">*<\/span><\/label><textarea name=\"textarea-3\" placeholder=\"Tell us what your enquiry concerns, such as a product, spare part, price, quotation, quantity or delivery time. Please also include an existing order or quotation number, if applicable.\" id=\"forminator-field-textarea-3_6a966b42b369e\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"upload-3\" class=\"forminator-field-upload forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-upload-3_6a966b42b369e\" id=\"forminator-field-upload-3_6a966b42b369e-label\" class=\"forminator-label\">Attach a purchase order or other supporting document<\/label><span id=\"forminator-field-upload-3_6a966b42b369e-description\" class=\"forminator-description\">You can attach a purchase order, request for quotation, product specification, photo of a spare part or any other document relevant to your enquiry.<\/span><div class=\"forminator-multi-upload \" data-element=\"upload-3_6a966b42b369e\" aria-describedby=\"forminator-field-upload-3_6a966b42b369e-description\"><input type=\"file\" name=\"upload-3[]\" id=\"forminator-field-upload-3_6a966b42b369e\" class=\"forminator-input-file forminator-field-upload-3_6a966b42b369e-12179\" multiple=\"multiple\" data-method=\"ajax\" data-size=\"20971520\" data-size-message=\"Maximum file size allowed is 20 MB. \"><div class=\"forminator-multi-upload-message\" aria-hidden=\"true\"><span class=\"forminator-icon-upload\" aria-hidden=\"true\"><\/span><p>Drag and Drop (or) <a class=\"forminator-upload-file--forminator-field-upload-3_6a966b42b369e\" href=\"#\" onclick=\"return false;\">Choose Files<\/a><\/p><\/div><\/div><ul class=\"forminator-uploaded-files upload-container-upload-3_6a966b42b369e\"><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"group-3\" class=\"forminator-field-group forminator-col forminator-col-12 \"><label class=\"forminator-label forminator-repeater-label\">Service and technical support<\/label><span class=\"forminator-description forminator-repeater-description\">Please provide as much information as possible. This will help us assess the issue and provide the appropriate support more quickly.<\/span><div class=\"forminator-all-group-copies forminator-repeater-field\"><div class=\"forminator-grouped-fields\" data-options=\"{&quot;is_repeater&quot;:false,&quot;min_type&quot;:&quot;custom&quot;,&quot;max_type&quot;:&quot;custom&quot;,&quot;min&quot;:1,&quot;max&quot;:9223372036854775807,&quot;add_text&quot;:&quot;Add item&quot;,&quot;remove_text&quot;:&quot;Remove item&quot;,&quot;action_element_type&quot;:&quot;button&quot;}\"><div class=\"forminator-row\"><div id=\"radio-2\" class=\"forminator-field-radio forminator-col forminator-col-12 \"><div role=\"radiogroup\" class=\"forminator-field\" aria-labelledby=\"forminator-radiogroup-radio-2-6a966b42b369e-label\" aria-describedby=\"forminator-radiogroup-radio-2-6a966b42b369e-description\"><span id=\"forminator-radiogroup-radio-2-6a966b42b369e-label\" class=\"forminator-label\">What do you need help with? <span class=\"forminator-required\">*<\/span><\/span><span id=\"forminator-radiogroup-radio-2-6a966b42b369e-description\" class=\"forminator-description\">What do you need help with?<\/span><label id=\"forminator-field-radio-2-label-1\" for=\"forminator-field-radio-2-1-6a966b42b369e\" class=\"forminator-radio\" title=\"Technical issue or troubleshooting\"><input type=\"radio\" name=\"radio-2\" value=\"one\" id=\"forminator-field-radio-2-1-6a966b42b369e\" aria-labelledby=\"forminator-field-radio-2-label-1\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-radio-2-6a966b42b369e-description\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Technical issue or troubleshooting<\/span><\/label><label id=\"forminator-field-radio-2-label-2\" for=\"forminator-field-radio-2-2-6a966b42b369e\" class=\"forminator-radio\" title=\"Spare parts\"><input type=\"radio\" name=\"radio-2\" value=\"two\" id=\"forminator-field-radio-2-2-6a966b42b369e\" aria-labelledby=\"forminator-field-radio-2-label-2\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-radio-2-6a966b42b369e-description\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Spare parts<\/span><\/label><label id=\"forminator-field-radio-2-label-3\" for=\"forminator-field-radio-2-3-6a966b42b369e\" class=\"forminator-radio\" title=\"Service or repair\"><input type=\"radio\" name=\"radio-2\" value=\"Describe-your-service-request\" id=\"forminator-field-radio-2-3-6a966b42b369e\" aria-labelledby=\"forminator-field-radio-2-label-3\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-radio-2-6a966b42b369e-description\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Service or repair<\/span><\/label><label id=\"forminator-field-radio-2-label-4\" for=\"forminator-field-radio-2-4-6a966b42b369e\" class=\"forminator-radio\" title=\"Warranty\"><input type=\"radio\" name=\"radio-2\" value=\"Warranty\" id=\"forminator-field-radio-2-4-6a966b42b369e\" aria-labelledby=\"forminator-field-radio-2-label-4\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-radio-2-6a966b42b369e-description\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Warranty<\/span><\/label><label id=\"forminator-field-radio-2-label-5\" for=\"forminator-field-radio-2-5-6a966b42b369e\" class=\"forminator-radio\" title=\"Manuals and documentation\"><input type=\"radio\" name=\"radio-2\" value=\"Manuals-and-documentation\" id=\"forminator-field-radio-2-5-6a966b42b369e\" aria-labelledby=\"forminator-field-radio-2-label-5\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-radio-2-6a966b42b369e-description\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Manuals and documentation<\/span><\/label><label id=\"forminator-field-radio-2-label-6\" for=\"forminator-field-radio-2-6-6a966b42b369e\" class=\"forminator-radio\" title=\"Connectivity or software\"><input type=\"radio\" name=\"radio-2\" value=\"Connectivity-or-software\" id=\"forminator-field-radio-2-6-6a966b42b369e\" aria-labelledby=\"forminator-field-radio-2-label-6\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-radio-2-6a966b42b369e-description\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Connectivity or software<\/span><\/label><label id=\"forminator-field-radio-2-label-7\" for=\"forminator-field-radio-2-7-6a966b42b369e\" class=\"forminator-radio\" title=\"Product usage\"><input type=\"radio\" name=\"radio-2\" value=\"Product-usage\" id=\"forminator-field-radio-2-7-6a966b42b369e\" aria-labelledby=\"forminator-field-radio-2-label-7\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-radio-2-6a966b42b369e-description\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Product usage<\/span><\/label><label id=\"forminator-field-radio-2-label-8\" for=\"forminator-field-radio-2-8-6a966b42b369e\" class=\"forminator-radio\" title=\"Other support enquiry\"><input type=\"radio\" name=\"radio-2\" value=\"custom_option\" id=\"forminator-field-radio-2-8-6a966b42b369e\" aria-labelledby=\"forminator-field-radio-2-label-8\" data-calculation=\"0\"   data-hidden-behavior=\"zero\" aria-describedby=\"forminator-field-radio-2-6a966b42b369e-description\"\/><span class=\"forminator-radio-bullet\" aria-hidden=\"true\"><\/span><span class=\"forminator-radio-label\">Other support enquiry<\/span><\/label><div class=\"forminator-field forminator-custom-input\"><input id=\"custom-forminator-field-radio-2-8-6a966b42b369e\" name=\"custom-radio-2\" aria-labelledby=\"forminator-field-radio-2-label-8\" class=\"forminator-input\" value=\"\" \/><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"select-1\" class=\"forminator-field-select forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-form-12179__field--select-1_6a966b42b369e\" id=\"forminator-form-12179__field--select-1_6a966b42b369e-label\" class=\"forminator-label\">Product or model <span class=\"forminator-required\">*<\/span><\/label><span id=\"forminator-form-12179__field--select-1_6a966b42b369e-description\" class=\"forminator-description\">Choose product or model<\/span><select  id=\"forminator-form-12179__field--select-1_6a966b42b369e\" class=\"forminator-select--field forminator-select2 forminator-select2-multiple\" data-required=\"1\" name=\"select-1\" data-default-value=\"\" data-hidden-behavior=\"zero\" data-placeholder=\"Product or model\" data-search=\"false\" data-search-placeholder=\"Product or model\" data-checkbox=\"false\" data-allow-clear=\"false\" aria-labelledby=\"forminator-form-12179__field--select-1_6a966b42b369e-label\" aria-describedby=\"forminator-form-12179__field--select-1_6a966b42b369e-description\"><option value=\"\"  >Product or model<\/option><option value=\"one\"  data-calculation=\"0\">LC2<\/option><option value=\"two\"  data-calculation=\"0\">LC4<\/option><option value=\"LC6\"  data-calculation=\"0\">LC6<\/option><option value=\"LC7-TT\"  data-calculation=\"0\">LC7 TT<\/option><option value=\"894\"  data-calculation=\"0\">EVO<\/option><option value=\"894\"  data-calculation=\"0\">894<\/option><option value=\"891\"  data-calculation=\"0\">891<\/option><option value=\"827\"  data-calculation=\"0\">827<\/option><option value=\"828\"  data-calculation=\"0\">828<\/option><option value=\"928\"  data-calculation=\"0\">928<\/option><option value=\"939\"  data-calculation=\"0\">939<\/option><option value=\"881\"  data-calculation=\"0\">881<\/option><option value=\"TS\"  data-calculation=\"0\">TS<\/option><option value=\"TM\"  data-calculation=\"0\">TM<\/option><option value=\"Older-Monark-model\"  data-calculation=\"0\">Older Monark model<\/option><option value=\"I\u2019m-not-sure\"  data-calculation=\"0\">I\u2019m not sure<\/option><\/select><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-2\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-2_6a966b42b369e\" id=\"forminator-field-text-2_6a966b42b369e-label\" class=\"forminator-label\">Article number (if known)<\/label><input type=\"text\" name=\"text-2\" value=\"\" placeholder=\"Article number (if known)\" id=\"forminator-field-text-2_6a966b42b369e\" class=\"forminator-input forminator-name--field\" data-required=\"\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-1\" class=\"forminator-field-text forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-1_6a966b42b369e\" id=\"forminator-field-text-1_6a966b42b369e-label\" class=\"forminator-label\">Serial number (WBK)<\/label><span id=\"forminator-field-text-1_6a966b42b369e-description\" class=\"forminator-description\">The serial number is located on the product identification label at the lower rear of the ergometer.<\/span><input type=\"text\" name=\"text-1\" value=\"\" placeholder=\"Enter the product serial number. This will help us process your request.\" id=\"forminator-field-text-1_6a966b42b369e\" class=\"forminator-input forminator-name--field\" data-required=\"\" aria-describedby=\"forminator-field-text-1_6a966b42b369e-description\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-2\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-2_6a966b42b369e\" id=\"forminator-field-textarea-2_6a966b42b369e-label\" class=\"forminator-label\">Describe your service request <span class=\"forminator-required\">*<\/span><\/label><textarea name=\"textarea-2\" placeholder=\"Describe the issue as clearly as possible. Please include what happens, when the issue occurs, any error codes and what you have already tried.\" id=\"forminator-field-textarea-2_6a966b42b369e\" class=\"forminator-textarea\" style=\"--forminator-textarea-min-height:140px;\" ><\/textarea><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"upload-2\" class=\"forminator-field-upload forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-upload-2_6a966b42b369e\" id=\"forminator-field-upload-2_6a966b42b369e-label\" class=\"forminator-label\">Attach images or documents<\/label><span id=\"forminator-field-upload-2_6a966b42b369e-description\" class=\"forminator-description\">Please attach images of the product, product identification label, display or affected component.<\/span><div class=\"forminator-multi-upload \" data-element=\"upload-2_6a966b42b369e\" aria-describedby=\"forminator-field-upload-2_6a966b42b369e-description\"><input type=\"file\" name=\"upload-2[]\" id=\"forminator-field-upload-2_6a966b42b369e\" class=\"forminator-input-file forminator-field-upload-2_6a966b42b369e-12179\" multiple=\"multiple\" data-method=\"ajax\" data-size=\"8388608\" data-size-message=\"Maximum file size allowed is 8 MB. \"><div class=\"forminator-multi-upload-message\" aria-hidden=\"true\"><span class=\"forminator-icon-upload\" aria-hidden=\"true\"><\/span><p>Drag and Drop (or) <a class=\"forminator-upload-file--forminator-field-upload-2_6a966b42b369e\" href=\"#\" onclick=\"return false;\">Choose Files<\/a><\/p><\/div><\/div><ul class=\"forminator-uploaded-files upload-container-upload-2_6a966b42b369e\"><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-name-1_6a966b42b369e\" id=\"forminator-field-name-1_6a966b42b369e-label\" class=\"forminator-label\">Name <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1\" value=\"\" placeholder=\"First and last name\" id=\"forminator-field-name-1_6a966b42b369e\" class=\"forminator-input forminator-name--field\" aria-required=\"true\" autocomplete=\"name\" \/><\/div><\/div><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-6 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_6a966b42b369e\" id=\"forminator-field-email-1_6a966b42b369e-label\" class=\"forminator-label\">Email address <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"name@xxxxx.com\" id=\"forminator-field-email-1_6a966b42b369e\" class=\"forminator-input forminator-email--field\" data-required=\"1\" aria-required=\"true\" autocomplete=\"email\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"text-4\" class=\"forminator-field-text forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-4_6a966b42b369e\" id=\"forminator-field-text-4_6a966b42b369e-label\" class=\"forminator-label\">Country <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"text-4\" value=\"\" placeholder=\"Select the country where your company or organisation is located.\" id=\"forminator-field-text-4_6a966b42b369e\" class=\"forminator-input forminator-name--field\" data-required=\"1\" \/><\/div><\/div><div id=\"text-3\" class=\"forminator-field-text forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-text-3_6a966b42b369e\" id=\"forminator-field-text-3_6a966b42b369e-label\" class=\"forminator-label\">Company<\/label><input type=\"text\" name=\"text-3\" value=\"\" placeholder=\"Where do you work?\" id=\"forminator-field-text-3_6a966b42b369e\" class=\"forminator-input forminator-name--field\" data-required=\"\" \/><\/div><\/div><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-4 \"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_6a966b42b369e\" id=\"forminator-field-phone-1_6a966b42b369e-label\" class=\"forminator-label\">Phone number<\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"Please include the country code\" id=\"forminator-field-phone-1_6a966b42b369e\" class=\"forminator-input forminator-field--phone\" data-required=\"\" aria-required=\"false\" autocomplete=\"off\" \/><\/div><\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\">Send enquiry<\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"ce5adb6e69\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/8685\" \/><input type=\"hidden\" name=\"form_id\" value=\"12179\"><input type=\"hidden\" name=\"page_id\" value=\"8685\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/monarksportsmed.com\/en\/support\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"forminator-multifile-hidden\" class=\"forminator-multifile-hidden\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><\/form>\n<h3>\n\t\t\tInstructional videos\t<\/h3>\n<h3>\n\t\t\tContact details \t<\/h3>\n<p>ORDER &amp; SUPPORT<\/p>\n<p><strong>Office<\/strong><\/p>\nPhone: +46281-59 49 40<br \/>\ninfo@monarkexercise.se<br \/>\nOpen: 08.00-16.00<br \/>\nClosed for lunch 12.00-13.00\n<p><strong>Order<\/strong><\/p>\nPhone: +46281-59 49 51<br \/>\norder@monarkexercise.se<br \/>\nOpen: 08.00-16.00<br \/>\nClosed for lunch 12.00-13.00\n\t<p><strong>Service &amp; Warranty<\/strong><\/p>\nPhone: +46281-59 49 53<br \/>\nservice@monarkexercise.se<br \/>\nOpen: 08.00-16.00<br \/>\nClosed for lunch 12.00-13.00\n\n","protected":false},"excerpt":{"rendered":"<p>Certificate Software Technical questions I am looking for spare parts or need service on my Monark Sports &#038; Medical product Contact us directly or where you bought your product, In Sweden our service team can help, elsewhere in the world please contact the closest distributor. Read more about our service team here&gt;&gt; To find your&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"tags":[],"anpassad_layout":[],"class_list":["post-8685","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Monark Sports &amp; Medical<\/title>\n<meta name=\"description\" content=\"Visit our support page for certificates, software, instructions, technical questions, and contact details. We\u2019re here to assist you!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/monarksportsmed.com\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Monark Sports &amp; Medical\" \/>\n<meta property=\"og:description\" content=\"Visit our support page for certificates, software, instructions, technical questions, and contact details. 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